WhatsApp list messages give businesses a strong tool to strengthen client relationships. Companies can personalise promotions, share unique deals, share information, and engage in interactive conversations by sending targeted communications to particular client segments. This direct and customised approach strengthens client relationships, raises engagement, and promotes business expansion.
Let’s look at how WhatsApp List messages, with a variety of features, are better than manual written messages.
1. Saves time
If you want to manually type in each message, conversing with consumers over WhatsApp may end up taking a lot of your time. A WhatsApp list message allows you to construct a list of alternatives that a client can ask questions about and from which you can select answers, speeding up and simplifying the back-and-forth interaction. The customer you are speaking with feels the same way.
2. Easy to understand
Even for the most straightforward questions, we frequently use longer sentences when directly answering emails. In the end, a customer who is rushing to make a purchase finds the response to be unnecessarily wordy and lengthy.
For the benefit of the business and the client during the conversation, WhatsApp list messages force you to craft succinct responses to prospective customer concerns.
3. Interactive messages
The best thing about using WhatsApp business list messages is how simple it is to mix them with messages for a single product, many products, or reply buttons. This improves efficiency and establishes a smooth channel of communication between the company and the customer.
An additional benefit that WhatsApp list messages offer is that they enable you to send pre-filled message options to the recipient. The specific responses the consumer sends back help agents understand their query better and resolve their concerns in a much more delightful manner.
4. Boost your conversion rate
This is an additional gain or outcome from including WhatsApp business list messaging in your marketing plan.
It is only natural that more and more customers reply to your messages due to how simple, time-saving, and understandable they are. This leads to more dialogues and, naturally, a higher conversion rate.
List messages are a preferred tactic for top DTC brands due to their scalability with WhatsApp Business API.
5. Improve customer experience
The list of messages that come with WhatsApp can be completely customised. This implies that you can utilise various list messages to target various phases of a customer’s buying experience with your company, making it easier for them to communicate with you at each specific step they take towards making a purchase.
List Messages are one of the many features of WhatsApp business that can be used to improve the way you do business with your customers. NotBot has many such tools and features which can be very helpful for business. Check out Notbot.in today and take your business to a new high.