Cancellation & Refund Policy
Welcome to Surjal Services Private Limited/ Notbot.in. We specialize in providing WhatsApp API, Chatbot, and automation services. Our commitment is to deliver high-quality, reliable services tailored to meet your business needs. This page outlines our Cancellation and Refund Policy, which is an integral part of our Terms of Service.
Cancellation Policy
Service Cancellation
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Notification: To cancel a service, clients must notify us in writing via email at least 14 days before the service renewal date. This allows us to process the cancellation effectively and ensure a smooth transition.
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No Prorated Refunds: If you decide to cancel your service before the end of your subscription period, please be aware that Notbot.in does not offer prorated refunds for any unused time.
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Service Usage: Until the end of the current billing cycle, you will continue to have access to your service. After the cycle ends, your access will be terminated.
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Data Retention: Upon cancellation, we recommend that you secure any data or information you may require from your service, as Notbot.in will not be responsible for any data loss once the service is cancelled.
Automatic Renewal
Our services are subject to automatic renewal. You will be notified in advance of the renewal, along with any changes to fees or services. If you do not wish to renew, it is your responsibility to inform us as per the cancellation policy.
Refund Policy
No Refund Policy
At Notbot.in, we provide service-based solutions rather than physical or digital products. Due to the nature of our business:
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No Refunds: We do not offer refunds for any services rendered. Our team invests time and resources to ensure the highest quality of service from the onset of any project or service subscription.
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Trial Periods: We encourage you to fully utilize any trial periods or demo services offered to assess the suitability of our services for your needs.
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Service Concerns: If you have any concerns or issues with the services provided, we urge you to contact our customer support team. We are dedicated to addressing your concerns and finding a satisfactory resolution.
Exceptions
Notbot.in reserves the right to consider refunds in exceptional circumstances at our discretion. This does not constitute an obligation to grant a refund in any specific case or situation.
Contact Us
For any questions or clarifications regarding our Cancellation & Refund Policy, please contact us at [email protected].
This policy is subject to change at the discretion of Notbot.in and will be updated on this page as necessary. Your continued use of our services after any changes constitutes your acceptance of the new terms.
