Realme is a Chinese smartphone manufacturer that is a subsidiary of BBK Electronics. This company is one of the leading smartphone companies in India with its large number of products available for the Indian Audience.
Realme was unable to give 24/7 customer service to their customers. They were unable to provide instant service to their customers. The expenditure on human executives was a lot and it wasn’t bearing expected results.
Notbot’s Chatbots enabled Realme to provide 24/7 customer service eliminating the need for any human assistance. They were able to provide instant responses to their customers. These instant assistance led to improved customer service and attracted new leads.
How Notbot’s Chatbots helped Realme connect better with its customers:
Notbot’s Whatsapp feature enabled Realme to provide an app like experience in Whatsapp. Customers could easily look for any model of Realme smartphone in Whatsapp. They were able to place orders, make payments and track their orders in Whatsapp. Customers were assisted by a virtual assistant who took care of all their needs. This service definitely attracted a lot of new leads and increased customer engagement.
Anyone who clicked on a Facebook ad received an instant response in Whatsapp. Realme attracted a lot of new leads through this service. They were also able to upsell their products.