Paapos
Paapos is a reliable logistics partner that provides same day pickup and delivery services. You can book your order online and their pick up agent will come to pick up the package. With full security, they guarantee you that your package will get delivered within the shortest time span. Their delivery partners are FedEx, Blue Dart, DELHIVERY, GATI and DOTZOT.
Paapos faced several issues when it came to interacting with their customers.
- they couldn’t provide booking facilities on WhatsApp
- No delivery alerts
- no notifications regarding successful payment or order confirmation
Notbot’s Chatbots helped Paapos to communicate better with their customers by providing their customers the facility to interact with Paapos at any time of a day. This service attracted a lot of new customers and increased customer engagement.
How Notbot’s Chatbots helped Paapos to interact better with their customers:
Notbot’s chatbot’s enabled Paapos to provide 24/7 instant assistance on Whattsapp. Their customers could easily book an order and wait for it to get picked up. They were notified at what time their package would be picked up. They could easily pay for the service on WhatsApp itself. They received notifications for successful payment and order confirmation. Customers were also notified when their package was delivered to the desired location. Customers felt very confident and secured to deliver their packages with the help of Paapos because of the transparency that they were receiving. They were able to chat and seek customer support whenever necessary.
Our user focused, emotionally intelligent Chatbots assisted customers in Facebook messenger whenever it was required. Facebook ads and surveys were utilized to generate new leads and increase engagement for their business.
