Today, WhatsApp is a term used to describe instant messaging and has ingrained itself into our daily lives. It was just a matter of time before businesses started using WhatsApp to communicate with clients and complete transactions because of its enormous popularity. The business version of the app is used by 5 million companies to serve their clients. One of the most dependable platforms, WhatsApp has a 70% daily engagement rate. WhatsApp’s fundamental functionality is personalization, which enables you to communicate with your target market more effectively. Having said that, you must exercise caution to avoid annoying users with inappropriate or persistent messaging.
WhatsApp Business as a Sales Tool
If you own a business, you need to build solid relationships with your current clients and figure out how to advertise and promote to newer audiences. You can accomplish this and much more with WhatsApp!
We’ll look at using WhatsApp to increase sales in this article. Can you sell stuff on WhatsApp, you might be wondering. That’s correct, WhatsApp can help you make sales! We’ll give you the lowdown on the strategies and tips you can employ using WhatsApp Business API to improve your sales and customer service.
Let’s look at the benefits of using WhatsApp Business for sales first.
1. Easy access
With WhatsApp, you can communicate with customers on a platform they are already familiar with and comfortable with. WhatsApp is the simplest and most practical way to communicate with customers because it is frequently used and messaged by users. The average daily time spent on WhatsApp is 38 minutes. Therefore, WhatsApp messages are difficult to ignore.
2. Global reach
WhatsApp has more than 2 billion users globally, and it is hugely popular in places like Malaysia, Malaysia, Brazil, Mexico, and India. In just India, Brazil, and the United States, there are 573.6 million active users each month. Over 51 million businesses are already registered on WhatsApp and the number is growing rapidly each day. Businesses are using WhatsApp to market their business owing to its highly personalised features and wide global reach.
Customers become irritated with long wait times and slow responses. On the platform known as WhatsApp, discussions are held in the present. Customers can receive immediate answers to their questions. Compared to emails, WhatsApp messages are shorter and more direct, allowing your staff to respond more quickly and reducing the likelihood of churn.
4. Data Privacy
WhatsApp is rapidly becoming a revolutionary sales channel for companies. Companies are utilising WhatsApp’s features to connect directly with customers, provide personalised product recommendations, offer real-time customer support, and facilitate secure transactions thanks to the app’s extensive global reach and user-friendly interface. This has turned WhatsApp into a successful platform for sales and customer engagement. NotBot can help you in connecting with your customers better with the help of chatbots and automation. Check out Notbot.in Today!