Flipkart is India’s leading e-commerce company. It focuses on a wide range of product categories ranging from fashion to electronic appliances, home needs and lifestyle products. It is your one stop destination for all your needs.
One of the leading issues faced by Flipkart was “customer interaction”. They weren’t able to provide instant personalized conversational responses to their customers. Also, they were spending a lot on sales executives who were responsible for providing customer service to the consumers.
Notbot’s Chatbots enabled Flipkart to provide 24/7 personalized customer assistance to their consumers without any human assistance. Instant personalized responses lead to enhancement in customer engagement and thereby sales.
How Notbot’s Chatbots helped Flipkart connect better with its customers:
Notbot’s Chatbot helped Flipkart to offer 24/7 customer service through Whattsapp. Customers can search items, place orders, track status of their orders, cancel orders, make payments, get transaction reminders and send feedback/query/complaint in WhatsApp. They also get access to live chat and support.
Our Chatbots eliminated the need for sales executives.
Notbot’s Chatbots enabled Flipkart to target their potential audience through Facebook ads. Whoever clicked on a Flipkart Facebook ad automatically received a message in Whatsapp. This derived more consumer engagement and trade.