Encriss technologies are a tech organization that focuses on development of web applications and web portals, mobile applications, Java Spring, data analytics, digital marketing and software development.
It was providing a wide range of IT services but faced various difficulties in engaging with their clients. They were unable to generate leads on Whatsapp because they didn’t avail the facility of providing customer service on WhatsApp. Because of Lack of client support and personalized client assistance, they had to witness poor customer satisfaction rates and a decline in their sales.
Notbot’s chatbots helped Encriss in engaging their leads on WhatsApp by providing them with a high rated customer service which was committed to providing instant assistance to anyone who required it.
How Notbot’s chatbots helped Encriss to increase their leads and sales:
Notbot’s chatbots (WhatsApp feature) enabled clients to avail 24/7 live chat and support on WhatsApp. Whenever they faced any difficulty, they were able to reach out to Encriss through WhatsApp. Our chatbots provided immediate responses to their clients. They were able to gather information about the organization’s IT services with a single click.
Our chatbots provided their customers the best user experience on WhatsApp with interactive buttons and menu options.
A lot of clients were retargeted on Facebook using our Chatbot. Our automated features sent one on one personalized messages to individuals and organizations who were potential customers. Our chatbots allowed customers to enquire about the IT services of Encriss without having to indulge in a conversation with a human executive. These services availed by clients on Facebook lead to higher engagement and sales.