WhatsApp and Facebook Click 2 chat
Click 2 is a feature that allows your customers to reach out to you by initiating a conversation through your website or mobile app. Your customers don’t have to save your official WhatsApp number or search for your messenger bot to message you.
One of the major advantages of this is that you can track the product, site or service which redirected the user to your website. This helps you to carry out a personalized communication with your customer.
Generating Automatic Direct Click 2 Chat Links with Smart Replies
Using Notbot’s smart replies, you can generate direct click 2 chat links. This link redirects users into a proper framework of a chat. This provision is extremely beneficial to set as Call to Action to redirect and target your audience in social media platforms and online advertisements. You can use it in your SMS promotions by using certain link shortening service.
Manual Creation of WhatsApp Direct Link
Follow these steps to create your own link that will automatically redirect a user to WhatsApp;
You need to change your official WhatsApp phone number to an international format. Eliminate + or 0 and replace text with the automated message with URL codes.
How to encode URLs?
https://www.urlencoder.io/ is a online tool that enables you to URL encode any text.
Manual creation of Facebook Messenger Direct Link
Your messenger link redirects your customers to automatically engage in a conversation with your bot.
Your messenger link= https://m.me/yourpage-username?ref=Call
You need to replace “your page” in the link with your username.
Ref is an optional parameter. When a link containing a ref is clicked or scanned by a person and taken into an existing conversation thread, a 24 hour messaging session starts automatically.