Cognizant is an American multinational information technology services and consulting company, with a market value of $41 billion. It helps companies to update their technology by using relevant strategies and research.
Cognizant is a large company with an unlimited number of clients. It is very time consuming and costly to appoint sales executives to deal with such a huge number of clients. They were lacking in their customer service as they weren’t able to interact with their clients at any given time of the day. The clients were also facing problems in getting their queries solved with no instant assistance to cater to their needs.
Notbot’s Chatbots helped Cognizant in providing real time conversational assistance to their valuable clients. This enhanced the quality of their customer service resulting in higher customer engagement.
Notbot’s Chatbots enabled Cognizant to provide an app like experience to their clients with interactive buttons and a menu list. They were able to provide instant response to their clients with a 2 way chat support. They were also able save money and time by providing real time automated customer service without any human assistance. They were able to build strong bonds with their clients.
Notbot’s Chatbots helped Cognizant to interact better with their clients by connecting to them through conversational API. Notbot’s messenger Chatbots used a professional yet friendly tone which kept Cognizant’s client engaged and generated new leads. They were able to conduct surveys and gather feedback from their clients.